/   News   /   Etisalat scraps help line charges

Etisalat scraps help line charges

/ 5 April, 2015
Khaled ElKhouly, Chief Marketing Officer, Etisalat
Khaled ElKhouly, Chief Marketing Officer, EtisalatEt

Etisalat has waived off roaming charges on calls made to its 24×7 Travellers’ Help Line for mobile post-paid customers travelling abroad.

The company’s roaming customers can reach the Customer Care Centre by dialling *145*8002300#, upon which they will receive an immediate call back from Etisalat, connecting them with the customer care agent.

The calls will be free of charge for post-paid subscribers, while Wasel prepaid mobile customers will receive reduced charges, whereby they will be charged standard incoming roaming call rates

Khaled ElKhouly, Chief Marketing Officer, Etisalat, said, “We are extremely pleased to give our postpaid valued customers access to the customer care centre from outside the country free of charge, and assist them at any time, regardless where they are around the world.

“Mobile connectivity is an integral part of overseas travel and we want to ensure hassle-free travel as our customers go abroad for business or pleasure. Earlier, we launched a unique round-the-clock ‘Live Chat’ feature on our new Etisalat UAE app that gives customers an economical way to contact our customer care agents while roaming. The move to waive off and discount outbound calling charges to our Customer Care Centre for post-paid and prepaid accounts is an extension of our commitment to provide seamless travel experience and connectivity, which is also very easy on our customers’ pockets.”

Subscribers can also reach the Etisalat customer care centre through existing numbers +9718002300 or +971400444101 which will be charged as per standard roaming calls to UAE, as well as by sending email to roamingcare@etisalat.ae.