Introduction: Why Collaboration Has Become Critical to Business?

New research shows that beyond a nice ROI for technology and services, collaboration has clear correlations to business performance.

The continued thrust of consumer technologies into the business arena has created expectations by younger workers and customers that carry enough critical mass to demand attention. The workforce is becoming more geographically dispersed, widely separating co-workers, customers and suppliers. Employees need to work together and reach each other without travelling and losing productivity.

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