IT infrastructure is the backbone of today's modern business. It enables rapid expansion into new, fast-growing markets. It is at the core of new customer services offerings such as mobile commerce. It is the key to successfully exploiting an explosion in data and data analytics within business processes.

In this environment, business executives measure the value of the IT organization in terms of its ability to support specific business objectives, such as scaling to integrate an acquired firm in a new region or enable rapid response to changing customer demands for mobile-based services. Today, IT managers focus intently on rapidly deploying business services on demand and at scale, without triggering an explosion in capital and operating expenses.

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