All stories in - ‘Case-Studies’
Since being named Mashreq Bank’s CTO in September 2015, Nitin Bhargava has made huge inroads in accelerating business processes and sharpening the customer experience through a variety of innovative means.
Following its announcement to invest AED 500 million in digital transformation over the next three years, Emirates NBD has recently launched the UAE’s first millennial-focused digital banking application, Liv.. Ali Sajwani, the bank’s Group CIO, explains what makes Liv. stand out from the crowd.
With over 20,000 employees on its books and an increasingly international sales team to support, CIO Marco van de Sandt has built the foundations of technological change at alfanar, which is now reaping the benefits.
Cleveland Clinic Abu Dhabi CIO Gareth Sherlock discusses how he introduced a series of smart workflows that have improved the quality of care and all but eliminated risks in certain vital procedures.
Determined to empower physicians and nurses with real-time information, as well as enhancing the patient experience, Medcare’s general manager for IT Naushad Mohammed opted for a fresh converged network solution.
The Dubai Municipality is mandated to fulfill the ambitions of Smart Dubai. Determined to modernise the organisation’s IT environment, the government arm’s IT team has set about consolidating its infrastructure.
Compelled to propel the bank into the digital age and make it a technology beacon for the northern emirates, Ajman Bank sought wholesale changes in its data centre to enable the young organisation to deliver on its long-term goals.
The Entertainer is a faithful companion. Since adding a mobile app to accompany its voucher booklet in 2014, the company that offers consumers thousands of two-for-one deals has seen its digital presence soar. CIO David Ashford has spearheaded the technological transformation that now defines the company.
Maintaining the iconic Burj Al Arab’s exceptionally high standards of service – which have resulted in it being voted the world’s most luxurious place to stay – is no easy task. In order to enhance this guest experience, Jumeirah Group’s vice president of IT, Neil Menezes, recently opted to roll-out an upgraded Wi-Fi infrastructure.
Driven to develop its diversified business, transport and logistics provider Al Sahraa Group has developed in-house software to provide better accountability of its processes, which has enabled the firm to build a duo of sleek customer-facing apps.
Striving to satisfy the ambitious goals of the emirate’s Vision 2030, Abu Dhabi Water & Electricity Authority has defined a comprehensive five-year IT roadmap to ensure it remains one of the UAE’s top critical infrastructure providers.
Overcoming fierce opposition from the world’s most patriarchal government, dismissive colleagues and Saudi Arabia’s formidable religious police, Dr Arwa Yousuf Al-Aama now sits as a King Abdulaziz University computer science professor, CIO for Jeddah Municipality and a shining example for defying expectation.
Aligning with the business’s digital transformation vision, Gulftainer’s IT department has recently rolled out SAP S4/HANA to provide ‘real-time’ insights into key business decisions. As one of the first Middle East customers to go live with the solution in September, Group IT Head Vinay Sharma reflects on the benefits that are expected to come.
With 63 local branches and 24 more spread across four continents, Lebanon’s Bank of Beirut was challenged with coping with the huge quantity of documents involved in its daily operations. As the bank sought to provide faster, more accurate and secure services, it opted for an enterprise content management solution that would streamline business processes.
Saudi Arabian Airlines has recently adopted Laserfiche as its ECM platform to keep content management simple, and to keep up with the increasing demands of users.
Nakilat IT Manager Hamad Suwaid speaks about how the company modernised its hardware, software and applications that resided in its data centre.
Striving to be the best in the business, Samer Abu Hayah, Director of IT at Al Zahra Hospital, opted for an upgraded wireless network to cater to the needs of both the hospital’s staff and patients.
Struggling to deal with the paper trail left by the 24,000 students to have passed through its doors since 2000, Palestine’s Arab American University of Jenin needed a fresh document management solution. Laserfiche was on hand to provide a series of upgrades to AAUJ’s processes.
‘Digital’ is no mere buzzword for Anshul Srivastav. The Union Insurance CIO has developed a comprehensive roadmap to ensure the organisation thrives against the tide of new business models and technologies.
Recognising the potential harm of a host of threats brought on by employee naivety, Bahri & Mazroei Trading Company’s IT manager Madhusuthan opted for a fresh security solution to tackle social media overuse and abuse.
With around 10,000 vehicles under its control, Abdullah Abdulghani & Bros. demands a 360-degree view over its operations. Seeking a single platform that could segregate the company’s lines of business, director of IT Alexious Mulemba opted for an industry-specific solution to slash waiting times for customers.
Recognising the need to reduce its reliance on paper-based processes, Kingdom of Saudi Arabia’s Wafa Insurance opted to deploy an enterprise content management solution to streamline its operations.
The UAE’s General Civil Aviation Authority sits at the centre of one of this country’s most important strategic verticals. Responsible for the navigation, safety and international services of aviation activity, the GCAA needed a centralised reporting tool and mobile app to connect airlines, pilots and engineers.
Recognising the need for less paper-based processes in its operations, Emirates National Oil Company embarked on a journey to implement a new document management system.
International Smart Card plays a crucial role in Iraq’s economy. The firm delivers salary and pension e-payment services to four million citizens across the country, and last year sought a new partner to deliver secure and reliable SIMs to connect its 6,000 points of service.
Jordan’s Ayla Aviation Academy has taken huge strides to benefit its students. The institute has pioneered video capture for its training flights, and implemented a cloud-based training management system to track cadet progress. Ammar Yousef, President and CTO, shares the impact of the technology on the cadets, instructors and the academy’s data centre.
With medicine set to be administered after barcode scans, and all clinical devices hooked to the network, Qatar’s Sidra Medical and Research Centre is going purely digital. Chief Technology Officer, Michael LeRoy, was tasked with guiding the facility into the digital age.
Habtoor City is almost live. The Business Bay complex features a trio of five-star hotels, a showstopping aqua-theatre and tennis academy. Mahmoud Kamal, Chief Information Officer, Habtoor Hotels, was tasked with delivering a fresh and powerful infrastructure that could satisfy the needs of an expected 20,000 daily visitors.
With 10,000 outpatients and 1,300 doctors passing through its doors daily, Dr Sulaiman Al Habib Hospital Medical Group has a whole host of complex and vital applications, which require high quality Internet. Realising it was falling short in terms of mobility, the Group opted for a fresh Wi-Fi solution to power its hospital information system.
Struggling to efficiently backup its 650 virtual machines, Ras Al Khaimah’s Electronic Government Authority opted for a solution that could save time and ensure the safety of mission-critical public sector data.
Perhaps one of the most important foundations for any nation’s success is its education system. Endeavouring to meet the high standards of the UAE’s capital, Abu Dhabi Education Council implemented a modern enterprise management solution to create an integrated system within its networks.
King Fahd University of Petroleum and Minerals’ specialist courses are world-renowned. With formidable alumni including the CEOs of Saudi Aramco and Saudi Electricity Company, the University depends on the first-class delivery of education services, with mobility now at the core of that aim.
Upholding Dubai’s five-star standards is no easy task. Prasanna Rupasinghe, Director of IT, Kempinski Hotel Mall of the Emirates, launched a seamless guest-facing application powered by contemporary IT infrastructure that could deliver first-class HDTV and hotel services.
With its internal departments siloed and lacking process alignment, Saudi Diesel Equipment Company needed unity and efficiency in its technology. Ahmed Alkooheji, Department Head, IT and PMO sought an ERP solution that could provide transparency and clarity for the firm.
When Kuwait Credit Bank introduced a new loan scheme for women in 2011, it received unprecedented and unmanageable demand in its branches. CIO Tariq Al-Usaimi was compelled to create an artificial intelligence solution that slashed the loan approval time to an astonishing 90 seconds.
Gulf Air, the flag carrier of the Kingdom of Bahrain, has a history of flying high. The firm’s Director of IT, Dr. Jassim Haji, relished the opportunity to upgrade its data centre to a first-class package.
With its companies siloed and speaking different IT languages, Khalifa Butti Bin Omeir Group needed a fresh solution that could unite its finance and HR operations. Samir Mayani, IT Director, KBBO, opted for a Cloud-based ERP solution to drive the change.
In the hospitality industry, service is everything. When the quality of Internet wasn’t up to the Amwaj Rotana’s high standards, IT Director Rabih Merhy sought a new solution that could keep business and leisure guests connected throughout the facility.
With a lack of sufficient processes to ensure timely delivery of its product, Gulf Precast was suffering. Mohammad Shahzad, ICT Manager, Gulf Precast Concrete, implemented an enterprise-wide ERP solution which has vastly improved operating processes and had a huge impact on the company’s bottom line.
Shoppers at the global grocery chain Carrefour come in for the savings, and leave laden down with the week’s shop. What they don’t see are the piles of paperwork it takes to keep things running smoothly. The potential for data loss when working with a paper-based system was simply too high for Ihab Damouri, GM of HR , Carrefour Middle East, to abide. He turned to technology for a solution.
Any firm specialising in construction and engineering work needs rock solid business processes to match its concrete end products. Unfortunately for BATCO Group, a reliance on paper documents left the firm with serious problems. IT Manager Chadi Eid sought an enterprise content management solution as a remedy.
King Abdulaziz University in Jeddah has a vital new research tool. Not just any new system, its High Performance Computer has been rated as the 360th most powerful supercomputer in the world. Dr Iyad Katib, Director of the High Performance Computing Centre, discusses the current and future uses of the behemoth.
With a growing number of passengers and an ever-expanding fleet of planes, flydubai is soaring. With success such as theirs, however, often come a few challenges. To address their IT needs, flydubai turned to virtualisation so that their vision would never be grounded.
When planning a getaway, most travellers fantasise of ice cold beverages on the beach, relaxing massages and thowing their smartphone into the ocean. The reality is, however, that modern holiday-makers can rarely ditch their devices completely. When they need to connect, they demand speeds that will get them away from the screen and back on the beach.
The road to Ajman Vision 2021 has already begun, the initiative demanding a happier, greener emirate driven by a ‘distinguished government’. A key partner of the project is city planner Ajman Municipality, whose increasingly mobile employees needed a sharper Wi-Fi solution to catalyse the mandate’s ambitious objectives.