All stories in - ‘Blog’
The country right now is buzzing with talk of digital innovation and the opportunities it presents to small businesses and entrepreneurs.
Avaya Director for Sales Engineering for the Middle East, Africa, Asia and the Pacific Savio Tovar Dias gives his take on WhatsApp’s most recent announcement and how it can be instrumental in improving customer experiences.
Enterprises today have to be aware that they have ‘data chaos’ within their businesses, and they need to embrace this as part of their digital transformation.
While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.
ICT offers an incredible platform for achieving the Sustainable Development Goals (SDGs). Having already reached an estimated 20 million people with initiatives such as Connect to Learn, Reunite and Ericsson Response, Ericsson does not plan to slow down any time soon.
Budget planning is typically a give-and-take exercise, since all departments are fighting for those corporate dollars. Mathias Thurman from the Security Manager’s Journal discusses the importance of securing budgets for IT security.
As everything is becoming more mobile, so is document and data capture. Emma Isichei, Worldwide Category Director for Capture Solutions, Kodak Alaris, discusses the increasing need organisations have to capture on the move while maintaining the same workflow
If you want to tell someone to be more realistic you might say: “Get your head out of the clouds.” But in fact, you have to do the exact opposite if you’re an IT security professional charged with managing security in today’s increasingly cloud-based world.
Maan Al-Shakarchi, Networking Lead, Europe and AMEA, Avaya, discusses the recent breach experienced by the Bangladesh Central Bank and shares insights on how similar situations could be avoided.
This is the age of the web. With technology advances in cloud, mobile and social, the paradigm shifts in information management have and are moving fast – to the web. Web-based capture will be a game-changer for growth and survival of organisations in the Middle East. The advantages are huge!
Your employees are undoubtedly bringing their own devices to work, whether or not you have a BYOD policy in place. Rhonda Chicone, Faculty Member, Kaplan School of Business and Information Technology, explains why you should start settling on a BYOD policy now.
Bogged down by legacy systems and stubborn employees, Petroserv’s IT was suffering. The Qatari firm’s Head of IT, Mubarik Hussain, shares his story of how he instigated a complete technology overhaul, and has since reaped the rewards.
In the consumer world, mobility progressed in three general phases: initiation, evolution, and maturity. Although the consumer marketplace is now enjoying the benefits of the maturity stage, the enterprise world is still stuck somewhere between initiation and evolution.
Over the past half-decade, the Big Data flame has spread like wildfire throughout the enterprise, and the IT department has not been immune. The promise of data-driven initiatives capable of transforming IT from a support function to a profit centre has sparked enormous interest.
Ondrej Krehel, Founder, CTO and Darin Andersen, Founder, CEO, Cyberunited Lifars, speaks about white hat hackers and very fine ethical line they may or may not cross.
As the mobile-cloud era escalates, so do businesses’ expectations of IT. Today, there are millions of applications and billions of users expecting everything within the business to work without a hitch – but that’s not all. They also want to be able to work anywhere, on any device and with complete peace of mind that business data is secure.
Ten years ago, an IT journalist asked Paul Coby, then CIO of British Airways and about to embark on a massive overhaul of the airline’s core IT systems, what his plans were. Coby’s […]
CIOs are quickly losing control of the applications and platforms their employees choose to use at work. Unsanctioned apps and services can negatively impact workflow and the general health of a company, but the potential damage can be offset with the right IT mindset, support and flexibility.
Jyoti Lalchandani, IDC’s Group Vice President and Regional Managing Director for the Middle East, Africa, and Turkey, talks about how the CIO’s role is evolving to become an organisation’s innovation and integration leader.
IT security is a fast moving and exciting field to be in. Fascinating industry news greets me almost every morning.
From popular culture to big business, the geeks have inherited the earth. They are now often championed, given the limelight or even imitated – geek is now chic! So let’s take some time out to look how the geek – and our perception of the geek – has evolved…
In many organisations today, a Security Information and Event Management (SIEM) solution is like a “white elephant,” expensive to maintain and adding very little value to the overall security posture of the […]
The next big culture shift in consumer technology is clearly home automation, and both Google and Apple will have a lot to say about it in the coming days.
With everything from luxury cars to home appliances expected to be connected through M2M applications in the coming years and to be linked to cellular networks, the ICT industry has come to grips with the fact that certain technology limitations will need to be overcome before M2M can truly take flight.
Jyoti Lalchandani, IDC’s Group Vice President and Regional Managing Director for the Middle East, Africa, and Turkey, discusses how mobility can be the key to keeping your business relevant and avoid extinction from the market.
Johnny Karam, Regional Vice President, Middle East and Africa (MEA), Citrix, talks about the changing landscape of enterprise IT and the new models of security.
Cloud is transforming business globally, and the education sector is no different. Dave Millington, Product and Technology Director, Ellucian, outlines his take on the best ways to determine an institution’s readiness to adopt the technology.
Tarek Saadi, Vice President and Head of Sales, Ericsson Region Middle East and East Africa, talks about how LTE networks are changing the face of mobile technology.
Though the world of digital marketing is currently on a high, it seems like the trend may be too good to last. End-user habits change faster than marketers can keep up, which can […]
Philippe Roggeband, Business Development Manager, Cisco Security Architecture, discusses the need for thorough security measures when it comes to the Internet of Things.
In the next few years, businesses may live or die by IoT. Handle it well and your company thrives. Mess it up and you may be faced with an exodus of customers and […]
Saad Maniar, Managing Partner of Crowe Horwath UAE, explains how modern technology and software can be utilised to maximise finance business performance
LinkedIn recently launched the Arabic version of its services, but similar social initiatives are needed to maximise growth in the Middle East.
Peter Sondergaard, Senior Vice President, Global Head of Research, Gartner, gives his take on the need for organisations to employ more Digital Risk Officers.
Alistair Wildman, Managing Director, End User Computing, Mobile and Social EMEA, VMware, thinks that business mobility will be an unstoppable force in the coming 12 months.
Jyoti Lalchandani, IDC’s Group Vice President and Regional Managing Director for the Middle East, Africa, and Turkey, discusses the Achilles heel that is shadow IT, and how IT arms can rein in the potentially damaging practice to benefit their business.
Samsung CEO Boo Keun Yoon drew attention to a do or die issue in his keynote the Consumer Electronics Show 2015 – that of interoperability among systems and vendors in Internet of Things technology.
Yarob Sakhnini, Regional Director, MEMA, Brocade, discusses how the ‘New IP’ could help organisations in the Middle East Boost workforce productivity.
Nikhil Premanandan, Marketing Analyst, ManageEngine, discusses the appropriate tools for managing multiple vendors within an enterprise storage environment.
Jim Whitehurst, President and CEO, Red Hat, discusses the milestones of open source in 2014 and what the technology can offer for the year ahead. Today, it is almost impossible to name a […]
Sachin Varghese, EVP & CMO, Paladion Networks, discusses the importance of the PCI Data Security Standard (PCI DSS) for businesses of all size when taking credit card payments.
Sasa Marinkovic, Head, Technology Solutions, AMD, discusses how the rise in mobile computing and the Internet of Things has necessitated increased R&D in producing uncompromised computing performance with energy-efficient technology.
Siva Shankar Maheswaran, End User & Consultant Business Manager, HID Global, discusses the benefits of using student ID cards as a digital signature to enhance security and protect learning assets.
Following HP’s decision to split its PC and printer businesses away from the Enterprise Group, James Dartnell looks at the new companies’ prospects and the thinking behind the move.
Ziad Nejmeldeen, Chief Scientist, Infor, looks at why organisations are struggling to capitalise on Big Data and highlights why embedded Data Science holds the key to the challenging trend.